Discover the World with Expert Local Guides

1. Agreement to Terms

By accessing and using Charmed Travel Guides services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Travel Services

Charmed Travel Guides provides travel guide services, tour planning, and related travel experiences. All services are subject to availability and confirmation.

3. Booking and Payment

Bookings require full payment or approved payment plan. Cancellation policies vary by package type and are clearly communicated during booking.

4. Traveler Responsibilities

Travelers are responsible for valid travel documents, travel insurance, health requirements, and following guide instructions for safety.

5. Limitation of Liability

Our liability is limited to the cost of services provided. We are not responsible for circumstances beyond our control including weather, political situations, or natural disasters.

6. Privacy and Data Protection

We protect your personal information according to our Privacy Policy and applicable data protection laws including GDPR.

7. Modifications

We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of modified terms.

Last Updated: December 2024

Contact: For questions about these terms, contact us at [email protected]

1. Information We Collect

We collect information you provide directly (name, email, travel preferences), automatically (cookies, usage data), and from third parties (payment processors, travel partners).

2. How We Use Your Information

We use your information to provide travel services, process bookings, communicate with you, improve our services, and comply with legal obligations.

3. Information Sharing

We share information with travel partners, service providers, and as required by law. We never sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

You have the right to access, correct, delete, or port your data. You can also object to processing or request restrictions. Contact us to exercise these rights.

6. Cookies and Tracking

We use cookies for functionality, analytics, and marketing. You can control cookie preferences through your browser settings or our cookie management tool.

7. International Transfers

Your data may be transferred internationally. We ensure appropriate safeguards are in place for such transfers.

8. Data Retention

We retain your data as long as necessary for service provision and legal compliance, typically 7 years for booking records.

Last Updated: December 2024

Contact: For privacy questions, contact our Data Protection Officer at [email protected]

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience and understand how you use our site.

Types of Cookies We Use

Essential Cookies

Required for basic website functionality, security, and your privacy preferences. These cannot be disabled.

Performance Cookies

Help us understand how visitors interact with our website by collecting anonymous information about pages visited and errors encountered.

Functional Cookies

Remember your preferences and choices to provide enhanced, personalized features.

Marketing Cookies

Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Managing Your Cookie Preferences

You can control cookies through your browser settings or using our preference center below:

Save Preferences

Third-Party Cookies

Some cookies are set by third-party services that appear on our pages, including analytics providers and social media platforms.

Last Updated: December 2024

Digital Millennium Copyright Act Notice

Charmed Travel Guides respects the intellectual property rights of others and expects our users to do the same.

Reporting Copyright Infringement

If you believe that content on our website infringes your copyright, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and its location on our website
• Your contact information (address, phone number, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act on behalf of the copyright owner

Designated DMCA Agent

Name: Legal Department
Address: 425 Park Avenue, Suite 1200, New York, NY 10022
Email: [email protected]
Phone: +1 (212) 555-0147

Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification with the required legal elements as specified in the DMCA.

Repeat Infringer Policy

We will terminate accounts of users who are determined to be repeat infringers in appropriate circumstances.

Last Updated: December 2024

Your Data Protection Rights Under GDPR

As a data subject under the General Data Protection Regulation (GDPR), you have the following rights:

1. Right to Information

You have the right to know what personal data we process, why we process it, and how long we keep it.

2. Right of Access

You can request a copy of all personal data we hold about you.

3. Right to Rectification

You can request correction of inaccurate or incomplete personal data.

4. Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data under certain circumstances.

5. Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations.

6. Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another service.

7. Right to Object

You can object to processing of your personal data for direct marketing or other legitimate interests.

8. Rights Related to Automated Decision Making

You have rights regarding automated decision-making and profiling.

How to Exercise Your Rights

To exercise any of these rights, contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-0147
Mail: Data Protection Officer, Charmed Travel Guides, 425 Park Avenue, Suite 1200, New York, NY 10022

Response Time

We will respond to your request within 30 days (extendable to 90 days for complex requests).

Complaints

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data properly.

Legal Basis for Processing

We process your data based on:

• Consent (for marketing communications)
• Contract performance (for travel services)
• Legal obligations (for tax and regulatory requirements)
• Legitimate interests (for business operations and security)

Last Updated: December 2024